If you're having trouble, just give the Road Rewards team a call and they'll help you out. Am I entitled to a refund of the other ticket? You can use either your email or Road Rewards Member ID number to sign in. Pre-purchase parking near our locations to save a bundle. tickets may carry a time limit or refund period less than the amount noted above. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $20 fee per ticket provided the following conditions are met: Origin and destination may not be changed under any circumstances in an exchange.This fee is a Change of Itinerary fee and is assessed at the Termial after presenting your original ticket. To reset your password please complete the following security questions (not case sensitive). Company Name (if applicable) Phone Number. See why Jason’s job is the adventure he dreamed of as a kid. If something comes up and you need to cancel or postpone your trip, you'll be able to get a refund or exchange depending on the type of fare you've chosen. Call 877-943-3530 Please enable them to search schedules and experience the full benefits of Greyhound.com. … A number of Greyhound customers whose trips were cancelled by last year’s B.C. Failure to provide these details, only a voucher valid for 6 months will be issued (NO exceptions will be made). the final destination. Partially used one-way tickets are not refundable. Call from outside the U.S. 214-849-8100. We have the biggest bus network, with 2,400 destinations across the U.S, Mexico and Canada. I lost my ticket. Contacting Greyhound - by phone or otherwise While 214-849-8966 is Greyhound's best toll-free number, there are 6 total ways to get in touch with them. An agent may be reached via email at canada.info@greyhound.ca or by phone at (800) 661-TRIP (8747). Check out our featured destinations for some travel inspiration. Change your ticket for free, prior to your scheduled departure date, Change your ticket for a $20 fee, prior to your scheduled departure date. All transactions and travel must be completed within one year of the original purchase date. In the locations where Greyhound will discontinue service, Greyhound Package Express will no longer be available. are partially used the ticket has no refund value. Refund will be based on the fare paid minus the one-way fare. Need a place to park? 610 Bay Street, 2nd floor. You'll need to do this before the travel date of your original ticket. a result of such a delay. Obtain a copy of the waybill. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Refundable fares are fully refundable and
Find great hotel deals for your next trip. You can change the date/time, To/From locations, and passengers of your original ticket. I haven't used my ticket. To make changes to your trip, contact our customer care center at (800) 268-9000, exchange fees apply. Refundable tickets may be refunded with the original form of payment at the location at
Following are frequently asked questions about our refund policy. However, exchange or refund must be made prior to schedule
Buy tickets at a Greyhound terminal: Greyhound operates terminals nation-wide where tickets are sold. Tickets held after this time period will be considered null and void and
Yes, however, a fee may apply if the ticket is not a refundable walk-up fare. If you've bought a Flexible fare and want a refund, you'll submit a refund request. Select the desired method of refund. Your confirmation number was emailed to you after you made an online booking. Certain advance purchase and/or other reduced fare
Greyhound is not liable for any other travel expense caused as a result of a delay. Call us at 1-800-268-9000. Texarkana isn't a typical bucket list destination, but it's my musical inspiration. cases there is a refundable and non-refundable fare available for the same trip. This fee is a Change of Itinerary fee and is assessed at the Termial after presenting your original ticket. Buy tickets over the phone: Canadian customers who call our toll-free number 1-800-661-TRIP (8747) may purchase tickets using a Canadian credit card.There is a $10 non-refundable service charge for this service. If you'd like the address, phone number and hours of operation for a specific location, please visit the Locations page. Can I do that without paying a fee? I'd like to change my destination. specifics regarding fare restrictions. Not all tickets are refundable. Booking your Greyhound Ticket Online With Busbud, it is very easy to book a Greyhound ticket: you simply need to fill in the details of your trip in our search bar (dates of travel, departure and arrival cities, numbers of passengers) and click on Search now . See ways to pay and how to get your ticket. Greyhound review rated 1.3/5.0 with Images: I understand that I bought a non-refundable ticket but when I am given wrong information that keeps us from using the ticket... Greyhound - Refund requested/ Disgruntled customer Oct 09, 2020 @ Pissed Consumer Your purchase is then saved in your My Greyhound account where you can manage your booking.. You can also purchase your travel on the phone by contacting our friendly customer service team on 1300 473 946; at our Travel Centres; from an accredited agent; and directly … will retain no value for travel and/or refund. How will freight service be impacted? No. Greyhound is not liable for any inconvenience or expense caused as
To reset your password simply complete the fields below. Partially used round
I have a partially used ticket. Need to cancel your trip or travel another day? to scheduled travel date the ticket will be null and void. Mailing address. All exchanges will be based on schedule availability. 400 runaway kids get a free Greyhound ride home every year thanks to National Runaway Safeline, one of our charitable organizations. Credit card refunds will only be processed to the card used to purchase the tickets. Non-refundable fares
yes Your refund request is submitted before the travel date of your original ticket. How to exchange tickets. I qualify for a senior discount, but I already bought the ticket at a higher price. Before you email us, you can check if you're eligible for a refund … Your confirmation number was emailed to you after you made an online booking. For customer Service: This can also be your reservation number if you chose to reserve online and pay with cash. Yes. Greyhound review from Norfolk, Virginia rated 1.0/5.0: Hello,I am requesting a full refund for my two bus tickets from NYC to Washington DC. Lots of great deals and discounts no matter your destination. If you're having trouble, just give the Road Rewards team a call and they'll help you out. You must ask for the discount at the time of sale. no You already bought a full price ticket but you’re entitled to a discounted ticket (we can’t refund you the discount – you need to ask for the discount when you buy the ticket). Fares are subject to change at any time without notification. The bus was late and I missed a connecting flight. 100 % refund will be given on all tickets booked for travel after 15 February 2021. Change an Existing Ticket. Later, Erica contacted Greyhound for a refund, but was refused a full refund as she had taken the trip to New York. To request a refund: Fill out Greyhound Package Express Form 4102U. Call 877-942-3530. The easiest and cheapest way to buy Greyhound Tickets, Passes, Packages and Experiences is to book directly on our website. Can I get a refund? Origin or destination may not ever be changed, fee or no fee. Call 877-943-3530 Refunds will be processed within 7-10 business days. its departure and arrival times, which may be affected by any number of factors including weather,
Use bustracker.greyhound.com to check the status of your bus now! Save on games, concert tickets, and other exciting events. Can I exchange my ticket for a different travel date or time? can be exchanged with no additional fee. All unrestricted one-way and round trip tickets are good for travel and/or refund for a
... By continuing to use this site, you agree to the use of cookies by Greyhound and third party partners to recognize users in order to enhance and customize content, offers and advertisements and send email. You won’t be able to exchange your ticket for a commuter ticket or any other ticket program that doesn’t allow changes (we'll make it clear which programs these are when you book your ticket). By continuing to use this site, you agree to the use of cookies by Greyhound and third-party partners to recognize users in order to enhance and customize content, offers and advertisements, and send email. You’ll need to travel within a year of the date you bought your original ticket. If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to refunds@greyhound.co.za. Email Address. wildfires say they were having trouble getting refunds, until Consumer Matters stepped in. By continuing to use this site, you agree to the use of cookies and other tracking by Greyhound and third-party partners to recognize users in order to enhance and customize content, offers and advertisements, and send email. At least 1 capital letter and 1 special character (e.g. In almost all cases there is a refundable and non-refundable fare available for the same trip. Following are frequently asked questions about our refund policy. The time limit from the original sale date must not be violated. Here's how to change your tickets if you change your plans. To opt out, or for details on what we collect and why, and your privacy rights and how to exercise them, visit our, Terms and Conditions of Purchase & Carriage. Box 660691, MS 470 Dallas, TX 75266-0691. Our Customer Care is contacting passengers to facilitate the refund submissions for services discontinued from 15 February 2021. You can find contact details for Greyhound Lines above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Email a copy of both the signed Form 4102U and the waybill to Greyhound.express@greyhound.com. 8. Greyhound Canada Transportation ULC. Unexpected ways to experience this iconic city. First Name. Non-refundable means just that…it CANNOT be refunded. Any advance purchase requirement cannot be violated. For general questions with refunds, please use this form to contact our Refunds Desk. Am I entitled to a refund of the cost of my plane ticket? If you have not been contacted yet, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to refunds@greyhound.co.za. Ticket refunds, checked luggage, schedules and reservations are lightly regulated. Exchange must take place prior to the scheduled travel date. Last Name. Affected ticket holders are also invited to e-mail refunds@greyhound.co.za - with your booking reference and banking details - or call 011 611 8000. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Greyhound Lines Customer Service. Toronto, ON M5G 1M5. Greyhound cannot provide refunds for discounts once the sale is complete. period of one year from the date of purchase, provided exchange or refund has been made prior
With all other fares (except Flexible) you’ll need to pay a $20 change fee and make the changes prior to your date of departure. While Greyhound makes every effort to provide on-time service, it does not guarantee
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For assistance with receiving your refund, please contact our Call Centre 011 611 8000 or 087 352 0352 or email your ticket reference number and contact details to refunds@greyhound.co.za. Enter the confirmation number and billing email address for your trip : Confirmation # Email Address Be sure to enter the email address used to purchase the ticket(s) Only refundable tickets will be refunded. Greyhound will issue refunds only for flexible fare tickets, as long as you have not used the ticket. All refund applications must be submitted to Greyhound Customer Care (087 352 0352) or may be submitted to any Greyhound Office. Any refundable fare ticket can be refunded minus the cancellation fee. How do I receive a refund? have no refund value. You can purchase tickets weeks in advance or for next available bus. How do I receive a refund? You need to make the change request before the travel date of your original ticket. To opt out, or for details on what we collect and why, and your privacy rights and how to exercise them, visit our privacy policy. Click Request a Refund; Provide confirmation number Put in your email Click on Submit How to Request a Greyhound Refund In-Person To request a Greyhound bus ticket refund in-person, you need to go to your nearest bus station and do the following: Provide your photo ID; Have the reference number from the confirmation email with you The bus was late and I missed a connection on another bus line. 1-800-661-TRIP (8747) Canada.info@greyhound.ca. A number of Greyhound customers whose trips were cancelled by last year's B.C. To apply for a refund, you must submit a request ... Fares, schedules and ticketing for Greyhound Lines, the largest North American intercity bus company, with 16,000 daily bus departures to 3,100 destinations in the United States and Canada. 20 reviews of Greyhound Bus Lines "This review is not about the bus but the excellent Mexican food stand in the station, if you are taking the bus up to LA or anywhere else grab some tacos and enjoy the ride" ... Had a confirmation number and said we were still not guaranteed a seat on the bus. Toronto Coach Termial. If email is not available, fax a copy of both the signed Form 4102U and the waybill to 1-214-849-6808. trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refunds. traffic, or mechanical problems. You can use either your email or Road Rewards Member ID number to sign in. The company was already in trouble due to declining passenger numbers when Covid-19 struck and that hastened its demise. No. To submit your request for a refund, please contact us in writing. Anne Drewa reports. It depends on the type of ticket that was purchased. New Jersey's Resort City with Something for Everyone. If you're having trouble, just give the Road Rewards team a call and they'll help you out. ... then why bother reporting on-time numbers at all? How do I receive a refund? If you bought a Flexible fare, changing your ticket won’t cost you anything, but changes must be made prior to your date of departure. wildfires say they were having trouble getting refunds, until Consumer … Open 7 days a week 24 hours a day. You can use either your email or Road Rewards Member ID number to sign in. Customers should have their name, confirmation number and mailing address available when they call customer service for their refund. Having trouble? Are Greyhound tickets refundable? All other Refundable fares tickets may only be refunded upon application
Earn rewards like discounts and free trips, Make booking and managing your trips fast and easy with your online account, Exclusive access to over 65,000 hotels with up to 50% off. Alternatively, send us an inbox message on social media for assistance. Not all tickets are refundable. Earn points each time you travel, then use them to save money on future trips. No. Due to the COVID-19 pandemic, we have determined it is necessary to temporarily suspend all Greyhound Canada service until passenger travel demand recovers. The link has expired - don't worry, click to resent a new click. Enter your email and we'll send over your details. No. How do I receive a refund? The contact number is 1-800-231-2222. To submit your request for a refund, please contact us in writing. 1-800-231-2222. To apply for a refund you'll need to send us your original ticket along with your refund request, in writing, to: Greyhound Lines, Inc. P.O. Español (within U.S.) 1-800-531-5332. It depends on the type of ticket that was purchased. Please note: We can't process refunds through this form. A "partially used ticket" means you purchased a ticket and did not complete the trip prior to
For feedback, questions or anything else: Create an account to earn points on every trip and manage your bookings online. Waybill Number (if applicable) Comments Please provide us with as much information as you can, so that we can assist you as quickly as possible. Use 8-15 characters, including both letters and numbers. However, tickets can be exchanged for another date and time for a fee of $20. Greyhound travels to top stations like Port Authority in New York City, South Station in Boston, and Union Station in Washington DC. The Waybill Number is located at the top of the Waybill. for refund by the Greyhound Corporate Refund Department in Burlington, Ontario. Greyhound is not liable for lost, stolen, or destroyed tickets. You can’t change an advance ticket for a ticket that falls within holiday blackout periods. If exchange request is not made prior
which the ticket was sold. This can also be your reservation number if you chose to reserve online and pay with cash. If both the going and return portions
This impacts both our passenger and our package businesses. to schedule travel date. Having trouble? Non-refundable tickets have no refund value. Initial Greyhound Lines complaints should be directed to their team directly. I just learned of a lower fare available, but I already bought the ticket at a higher price. You can enter the last name of any passenger on the booking. Applicable holiday blackout restrictions for advance purchase fares must not be violated. You will need to be patient as they are experiencing a high number of calls. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Call us at 1-800-268-9000. Exchange request is made prior to the scheduled date of travel. travel date. For groups of 5 or more please call us at 1-844-477-8747. The next best way to talk to their customer support team, according to other Greyhound customers, is by calling their 800-661-8747 phone number for their Canadian Customer Service department. She paid $185 for the trip, and … An email has been sent to email@email.com, CS Agent: {{AgentName}} Agency: {{AgencyNumber}}. The bus was late. Alternatively, send us an inbox message on social media for assistance. Am I entitled to a refund? However, you may wish to contact the connecting bus line for their specific refund procedures. In the travel industry, the lowest priced seats will almost always be non-refundable and often also non-transferable. You will need to contact the customer care agents of Greyhound lines to rebook your trip. Greyhound is not liable for the expense of connecting bus service missed as a result of a delay. Find a bus stop, track your bus or get discounts, We offer E-Ticket and other ticket delivery options and ways to pay. Contact our customer care center at (800) 268-9000, change fees apply. Any advance purchase ticket has to stay within the requirements of advance purchase fares. We will send you a link to reset your password to the below email, or simply click to answer your security questions. In standard cases, there will be a change fee of USD 20 except for Flexible fares. You can enter the last name of any passenger on the booking. See Student Fare section for
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